At SMMALP, we believe that clear and open communication is the foundation of any successful partnership. Whether you’re reaching out for technical support, have inquiries about our services, or simply need assistance navigating the platform, we’re here to help. We strive to respond to all inquiries as quickly as possible, offering multiple channels of communication to ensure that our users receive timely support.
1.1. Email Support
For general questions, support, or feedback, feel free to reach out to us via email at info@alpmedya.com. Our email support team is highly responsive, and we aim to address all inquiries within 24-48 hours. Whether it’s a question about billing, service delivery, or platform functionality, we’re always available to provide detailed responses.
1.2. Phone Support
For immediate assistance or more urgent matters, our dedicated support team is available by phone. You can call us at +90 0543 357 1334, Monday through Friday, from 9 AM to 6 PM (GMT). Our trained customer service representatives can assist with account management, order status, and technical issues.
1.3. Live Chat
For real-time assistance, our live chat feature is available directly on the website 24/7. This is the fastest way to get support if you’re navigating the platform and have questions that need immediate attention. Our live chat agents are always ready to help with step-by-step guidance and troubleshooting.
1.4. Postal Address
You can also contact us through traditional mail. While this may not be the fastest option, we are happy to respond to postal inquiries. Our address is:
SMMALP Headquarters
123 Main Street, Suite 100,
City, Country, Postal Code.
Please allow additional time for postal correspondence.
At SMMALP, your satisfaction is our priority, and we look forward to assisting you in any way possible.